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What you might want to know before a call.

FAQs

Common questions

How we start, who does the work, and what you are left with. If the answer you need is not here, contact us and we will reply within one business day.

A short call. You bring the system, the date, and what has already been tried. We ask the questions that make the risk visible, then send a written plan: outcomes, constraints, and who does what. You can take it to a board, or decline it. No workshop theatre.

The person on the first call is the person in the repository. We are four principals, not an account team with a bench. When a quality engineer, an AI partner, or a delivery engineer is needed, that person is named in the plan and stays on the engagement.

Most of our work is remote-first, with London hours. We travel for kick-offs, workshops that need the whole team, and reviews where the risk is easier to read in the room. The cadence is agreed in the plan.

We work on a fixed-scope or time-and-materials basis, depending on whether the problem is known or exploratory. A typical first engagement is a defined slice of work with a fixed price. Larger programmes run in monthly statements of work. We will quote before you commit.

Most clients see something useful within the first two to four weeks: a risk map, a first evaluation set, a critical-path suite, or a working slice of software. We do not hide behind long discovery phases. The plan includes milestones you can read.

Everything your team needs to run the work: suites, playbooks, dashboards, decision records, and a handover session. The goal is that the system does not need us. We finish when the internal team can extend, maintain, and argue with what we built.

Yes. We embed with your engineers, QA, and product leads. We do not parachute in and leave a black box. Pairing, code review, and documentation are part of the delivery, not an afterthought.

We are technology-agnostic but have deep experience in TypeScript, Node, Python, Playwright, cloud platforms, and modern CI/CD. We choose the stack that matches the team and the risk, not the stack that suits our CV.

We build them into the delivery from the start: OWASP-aligned security, WCAG accessibility, and controls that stand up to ISO 27001 and UK GDPR reviews. If you need formal certification, we will work alongside your auditors or security advisers.

That is a clean consulting engagement. We produce a written options paper with trade-offs, costs, and a recommendation you can defend. If you then want us to implement, we write a separate statement of work. The advice is not a sales pitch for the build.

A shared channel, a weekly written update, and direct access to the principal on the work. We do not route everything through a project manager. The update covers what was done, what is blocked, and what we need from you.

We offer a short retainer or ad-hoc advisory calls for the first few months if useful, but our aim is to make you self-sufficient. Most clients only need us again for a new problem, not to keep the old one running.

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Find Us

Runtime Studio London

United Kingdom · London hours

020 3910 1801

hello@runtimestudio.com

Mon–Fri 9:00–17:30

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