Staff · 04
Idris Cole
Principal, Reliability
Production that tells the truth when support already knows.
Idris cares about the hours after deploy: traces that map to a user-visible failure, alerts that have not gone stale, environments that look like production enough to be useful.
He is called when the system is “fine” in a dashboard and unhappy in support. He installs only the instrumentation that answers a question someone will actually ask, then leaves the runbooks with the on-call rotation.
Qualifications
- Platform and on-call for multi-region B2B SaaS
- Observability mapped to user-visible failure
- Incident shape and runbooks a rotation will actually open
Works on
- Observability that maps to user pain, not vanity graphs
- Alerting a team will still believe in six months
- Runbooks and incident shape for teams that have been lucky so far